When Northland Communications opened its billing and call center last March, it did so with four employees. Today that number stands at 11, and will soon grow again.
Jim Burgess, local general manager for the internet, cable television and phone provider, said the company plans to expand the current facility at 1500 North Beaton by 700 square feet in the coming months as it begins to add West Coast service to its duties.
The call center already handles incoming billing and technical support calls for Northland’s five Texas markets: Corsicana, Flint (near Tyler), Marble Falls, Mexia and New Caney. Each one of those areas has smaller markets under them, as Burgess also oversees operations at Cedar Creek Lake, Kaufman and Hillsboro.
“Instead of building a new call center out (on the West Coast), they have decided to roll it into here,” Burgess said. “It’s been very successful here.”
Once completed, the new area will house up to four additional full-time and four additional part-time employees. The department could eventually have 15 to 18 full-time employees, and four to six part-time, Burgess said.
That’s more than a 400 percent increase from the call center’s start last spring. Northland employees about 15 other employees besides the call center, Burgess said.
The building has already undergone a number of changes in the last year, with the front office now donning Northland green walls and three big screens where customers can view product lines.
The call center side will be expanded out 20 feet to accommodate the new work stations, Burgess said.
Northland has operations in eight states, and is based in Seattle. It once owned KAND, which left for its current South Main Street location in 2009. Burgess said the call center idea for Corsicana had already been discussed before that separation.
“That was the perfect time to make it happen,” he said.
Construction hasn’t started, but will in March. Once it ends, the new employees will be added as new systems, most likely from Washington state, and possibly Idaho, start rolling in, Burgess said.
“This is a positive thing for Corsicana, as far as employment is concerned,” Burgess said.
Raymond Linex II may be reached by email at email@example.com. Want to “Soundoff” on this story? Email: firstname.lastname@example.org
West Coast service means more jobs here
Texas prisons face more lawsuits over no AC
An advocacy group has sued the Texas prison system blaming 13 inmate deaths since 2007 on hot conditions in units without air conditioning.
Pearce Museums plan special events for exhibit opening
The Pearce Museum will host an all-day event on Saturday, June 29, in conjunction with the opening of its temporary exhibition, “Gettysburg: Standing with Desperate Bravery.”
Hope Center director Danielle Pillans gave the girls from Brownie Troop 2960 a tour of the Hope Center. Pillans explained that the Hope Center is a pregnancy resource center that offers pregnancy tests, sonograms and parenting classes for moms and dads in Navarro County.
Fort Hood suspect, defense attorneys at odds
Defense attorneys ordered to help the Army psychiatrist charged in the deadly Fort Hood shooting rampage say they're being asked to cross ethical lines.
Lake named Presidential Scholar
On May 6, U.S. Secretary of Education Arnie Duncan announced 141 Presidential Scholars, comprising the 2013 Class. One young man and young woman are chosen from each state as well as a selection from U.S. territories, families living abroad and a selection of at-large scholars and 20 Presidential Scholars in the Arts. It is at once a diverse population and an exclusive one.
Five injured in one car crash and fire
One car crash and fire on FM 1129 just south of FM 3041 shortly after 1 pm. Five hurt, one adult and four children. Three taken by air ambulance, others by Corsicana EMS.
Baseball complex building bid awarded
The Corsicana City Council granted the contract to build a concession stand and restroom building at the new baseball park on 45th Street to 2CMD Inc., when the group met in regular session Tuesday.
Corsicana Residential Treatment Center survives one chop, but faces next challenge
Following the passage of the state budget Saturday, Texas Rep. Byron Cook remains cautiously optimistic that the Corsicana State Home has a long future helping high-risk juvenile offenders.
The Dawson Garden Club has chosen the home of Melanie Dotson at 900 N. Fullerton Ave. as the Yard of the Month for May. The lawns, both back and front, are beautifully manicured. The trees are luxuriant as are the flowers encircling them. The front porch is inviting and there are beautiful blooms. The winding path to the front door lends a romantic touch to this beautiful landscape, and there are colorful blooms at the back porch as well. Go by to see this lovely yard.
Graduation ceremonies set
Area high schools will start hosting graduation ceremonies starting Friday. Below is a rundown of Navarro County high school graduation ceremonies, along with the valedictorian and salutatorians.
- More News Headlines
- Texas prisons face more lawsuits over no AC